24bdb Privacy Policy Your Information Is Safe

Effective Date: 1 January 2026 | Last Updated: January 2026

1. Introduction

24bdb ("we", "us", or "platform") is an online betting and casino service for Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information we collect when you use the 24bdb website or services, why we collect it, how we use it, and how we keep it secure.

This policy applies to the 24bdb website (https://24bdb.cam) and all its associated services. By using our services you agree to the terms described in this policy. We ask that you do not use the services without reading this policy.

For any questions about our privacy policy you can contact us at [email protected].

2. What Information We Collect

2.1 Information You Provide

The information you provide to us directly includes:

Name, email address, mobile number, and date of birth
Username and password provided when creating an account
National ID card or passport information for identity verification
Payment information required for financial transactions (bKash, Nagad, Rocket number)
Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our services, the following information may be collected automatically:

IP address, browser type and version
Device information — operating system, screen resolution
Site access and usage log data, page views, session duration
Information obtained from cookies and similar tracking technologies
Referral source and click data

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as payment processors or identity verification service providers. This information is used only to ensure the security and legitimacy of your account.

3. Purpose of Using Information

The information collected is used for the following purposes:

Creating, managing, and verifying your account

Processing deposits, withdrawals, and transactions

Providing 24/7 customer support in Bengali

Preventing fraud and ensuring account security

Complying with regulatory guidance and meeting legal obligations

Improving service quality and developing new features

Sending bonuses, promotions, and personalized offers (with your consent)

Monitoring responsible gaming and taking protective measures

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored in your browser. They help our services run more smoothly. 24bdb uses three types of cookies.

4.2 Essential Cookies

These cookies are essential for the core functions of the service — maintaining login sessions, managing security tokens, and ensuring the security of financial transactions. The site cannot function properly without them.

4.3 Functional Cookies

These cookies remember your preferences and settings, such as language preference or display settings. This makes your experience more personalized.

4.4 Analytics Cookies

These cookies help us understand how you use the site. We use this information to improve the quality and performance of our service. These cookies can be disabled from your browser settings, though doing so may limit some site features.

5. Sharing and Disclosure of Information

24bdb does not sell your personal information to third parties. However, information may be shared in the following circumstances:

Payment Service Providers: Information necessary to process transactions through bKash, Nagad, and Rocket is shared.

Identity Verification Services: As part of the KYC process, necessary information may be shared with trusted identity verification services.

Legal Obligations: Information may be provided in response to a court order or a lawful request from a law enforcement agency.

Technology Partners: Minimal information is shared with selected technology partners under strict confidentiality agreements for the purpose of running the service.

Business Restructuring: In the event of a merger or acquisition of 24bdb, information may be transferred in compliance with applicable legal protections.

All third-party partners are contractually bound to comply with our privacy standards. They are not permitted to use your information for their own marketing purposes.

6. Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, information may be kept for a specified period for the following reasons:

To comply with legal and regulatory obligations
For dispute resolution and protection of legal claims
To maintain audit records of financial transactions
To keep fraud prevention measures effective

After the required period, information is securely deleted or permanently anonymized.

7. Data Security Measures

24bdb uses industry-leading security measures to keep your information safe:

SSL Encryption: All data exchanged between you and our servers is encrypted using SSL/TLS technology.

Password Hashing: Your password is never stored directly — only an encrypted hash is kept.

Two-Factor Authentication: A two-factor authentication option is provided for additional security.

Regular Security Audits: Regular security audits are conducted by third-party specialists.

Access Controls: Staff are given limited access only to the information they need, and all activity is logged.

However, no internet service is 100% secure — while we ensure the highest level of protection, we cannot guarantee absolute security. You are asked to keep your password private and to avoid logging in on unfamiliar devices.

8. Your Rights Regarding Your Information

As a 24bdb user you have the following rights:

Right of Access: You may request a copy of the information we hold about you.

Right to Correction: If your information is inaccurate you may request that it be corrected.

Right to Erasure: In certain circumstances you may request that your information be deleted — beyond what is required by legal obligations.

Right to Object to Processing: You have the right to opt out of marketing communications.

Data Portability: In some cases you may receive your information in a structured format.

To exercise these rights write to us at [email protected]. We aim to respond within 30 business days.

9. Protection of Minors

24bdb's services are for people aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21. If someone registers using false information their account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please let us know at [email protected].

10. About Third-Party Services

Our platform may include third-party services such as game providers like Pragmatic Play, Evolution Gaming, PG Soft, JILI, or Spribe. These service providers are governed by their own privacy policies. To understand how your information is used on their platforms, please review their respective privacy policies.

24bdb is not responsible for the privacy practices of third-party service providers, however we work only with trusted and established partners.

11. Changes to the Privacy Policy

24bdb reserves the right to update this privacy policy at any time. If there are significant changes we will send a notice to your registered email or display a notification on the site.

Continuing to use the platform after changes means you agree to the updated policy. It is therefore recommended that you revisit this page from time to time.

The latest version of this policy will always be available at https://24bdb.cam/privacy-policy.

12. Contact Us

Privacy Inquiries

If you have any questions or requests about this privacy policy please contact our support team.

Email: [email protected]

Live Chat: 24/7 support available in Bengali

Exercising Your Data Rights

To request access to, correction of, or deletion of your information write to the email below and include details related to your account.